Placing an order is very simple. Once you have added a product to your basket, you can complete your purchase by clicking the "Checkout" button.

At the checkout, you will enter your delivery details, choose a payment method, and confirm your order.

As soon as your order is successfully completed, you will receive a confirmation email with a summary of your items, the delivery address, and your chosen payment method. If you do not receive this email within a few minutes, please check your "Spam/Promotions" folder.

Cancellation is only possible if the order has not yet been processed or handed over to the courier. We aim to process orders quickly, so in some cases cancellation may no longer be possible after a short period of time.

The quickest way is to contact us immediately at info@birmingham-atelier.uk and include your order number. If possible, we will cancel the order and confirm this by email.

We do not require a minimum order value. However, depending on the payment method selected, a minimum amount may apply — you will be informed of this during checkout.

Please check the package carefully and compare the contents with your order confirmation. If something is missing, contact us within 48 hours of delivery at info@birmingham-atelier.uk, including your order number and details of the missing item. We will investigate the issue and get back to you as soon as possible.

Please contact us at info@birmingham-atelier.uk. In your message, please include your order number, a brief description of the issue, and any relevant photographs (for example, damage to the package or product).

We will get back to you as soon as possible with the next steps.

We usually deliver items that are in stock within 5 to 8 working days.

Tracking updates may be delayed in cases where the shipment is: held due to force majeure (e.g. severe weather, transport restrictions, public holidays or strikes), or being processed by the relevant authorities, which may extend the time it takes for the tracking status to be updated.

The parcel may be returned to the sender or refused for one of the following reasons: incorrect or incomplete address, the courier was unable to deliver the parcel, or the recipient refused delivery.

Please note: we cannot take responsibility for lost, incorrectly delivered, or returned parcels if an incorrect or incomplete address was provided at the time of purchase.

If you have a customer account, you can log in and view your orders in the ‘Orders’ section.

If you have any doubts, please contact us at info@birmingham-atelier.uk.

Yes, of course. You can have your order delivered to a different address (for example, your workplace or as a gift).

During checkout, simply enter the desired delivery address in the ‘Delivery address’ field.

To track your parcel, click the tracking link in the shipping confirmation email you received from us.

If you cannot find the email, please also check your Spam/Junk folder.

If you have not yet received your parcel, we recommend the following steps:

• Check that the delivery address in your order confirmation is correct.
  
• Contact the courier service, as they often have the most accurate information regarding delivery location.
  
• Check your mailbox and ask neighbours or your building reception/concierge, as the parcel may have been accepted on your behalf.
  

In rare cases, the ‘delivered’ status may appear up to 48 hours before the parcel is actually received.

If you do not receive your parcel within 3 working days after the ‘delivered’ status appears, please contact us at info@birmingham-atelier.uk and include your order number along with a brief description of the situation.

If you see that your parcel has not been delivered, first check the delivery address in your order confirmation.

If the address is correct, we recommend contacting the courier service — this is the fastest way to locate the parcel and arrange a redelivery.

If you need any assistance, please contact us at info@birmingham-atelier.uk and include your order number.

We carry out deliveries in cooperation with our logistics partners and courier services, depending on the destination and type of shipment.

Unfortunately, it is not possible to change the delivery address after an order has been confirmed.

If delivery to the provided address is not possible, the parcel will be automatically returned to us. Once the package is received and inspected, we will issue a refund for the appropriate amount via the same payment method used for the purchase.

If your order is eligible for a return, please contact us via the ‘Contact’ page or directly at info@birmingham-atelier.uk.

In your message, please include:

• your order number
  
• the reason for the return request
  
• photographs of the product (if it is damaged)
  
• your full name and address
  

Once we have received your request, we will get back to you with further instructions and the return address.

Once we have received and inspected the returned goods, we process the refund within up to 14 days.

The amount will be refunded using the same payment method used for the original purchase.

If you return your entire order, the refund will cover the amount paid for the products.

If you have any questions regarding delivery costs in a specific case, please contact us at info@birmingham-atelier.uk.

If the product has arrived damaged, defective, or does not meet your expectations, please contact us at info@birmingham-atelier.uk and attach clear photographs (of the product and packaging).

You can also find all necessary information about the process in the question ‘How can I return an item?’

You can request a return within 30 days of receiving your order.

You can find full details of the return conditions in our Terms and Conditions.

Please note: returns sent by post are often processed faster than returns handed in at certain drop-off points or counters.

Refunds are always issued via the same payment method used for the original purchase:

If you paid by card, the amount will be returned to the same card account.

If you paid via PayPal, the refund will be credited to your PayPal account.